Terms of Service

Provider and agreement

Abalmon Inc. (details above) provides Abalmon. You can contract as an individual, or on behalf of an organisation if you are authorised to bind it. A work email address on its own does not show that authority. Abalmon is intended for adults aged 18 or over.

Before you pay, the checkout shows the plan, price, currency, billing period and renewal. Nothing in these Terms takes away rights that the law does not allow to be waived, including mandatory consumer rights.

The service

Abalmon stores content from accounts you choose to connect and from sessions you choose to record, makes it searchable, and lets you ask an AI assistant about it and act on it. Features may change, and the service may occasionally be unavailable.

What is available depends on your device, the providers you connect, the permissions you grant, your plan and your account status. Connections do not guarantee that your complete history can be imported or that third-party services will always be available.

Your account

You need a verified email address. Keep your password and other sign-in methods private. You are responsible for activity on your account that results from your own actions or from not protecting your credentials, to the extent the law allows; you are not responsible for unauthorised access that is not attributable to you.

Use the security controls available (PIN, passkeys, device unlock) and tell us at hello@abalmon.com if you notice unauthorised access. Do not share your account in ways that expose other people's information. Connect work sources only if your organisation allows you to transfer that information to Abalmon.

Recording

Recording starts only when you press Start and stops when you pause or stop. Recorded sessions are always saved. You are responsible for obtaining any consent the law requires before recording other people.

Before recording a meeting or importing other people's messages, make sure you have a legal basis and the rights and authorisations required, and give participants, employees or contacts the information the law requires. Ask for consent where consent is the applicable basis. Operating-system permission, signing in to a provider or scanning a QR code does not replace these obligations.

Locking your device, switching apps or muting yourself in the call does not necessarily stop what Abalmon captures: check the indicator and use Pause or Stop. Do not use Abalmon for covert or disproportionate monitoring of workers, for discrimination or to access communications without authorisation.

AI-generated content

Assistant replies, transcripts, contextual cards and reviews are generated automatically and can be wrong. Check important information against its source.

Speaker labels group voices; they do not establish who is speaking, and editing a transcript does not change what was originally said. Abalmon is not a medical device or diagnostic service, and general use does not cover automated decisions about hiring, employee evaluation, credit or other regulated matters. Any such use needs its own assessment and, where necessary, a specific agreement.

Actions

Your explicit request in the chat is what authorizes Abalmon to send an email, save a draft or create or change an event in the Google account you connected; it then does it directly. If a request is unclear, it asks before acting. If you ask to see something first, it stays a draft or preview until you confirm. Abalmon never acts on instructions contained in emails, events, documents, recordings or other content it reads — only on your own requests. You are responsible for the requests you make.

Treating retrieved content as information rather than as instructions reduces risk, but it is not an absolute guarantee against errors. Check recipients and content before relying on an action for something important.

Plans, trial and allowances

New accounts get a seven-day trial from registration, with its own recording, voice and assistant allowances. The trial does not turn into a paid subscription unless you subscribe. When it ends, using the product requires an active subscription; billing, sign-in and sign-out, account deletion, security recovery and support remain available.

Plans are billed monthly or annually. An annual price shown as a monthly equivalent is charged once a year as the annual total. Included recording, voice and assistant allowances renew every month, including on annual billing, and unused amounts do not carry over unless the offer says so. Plans do not offer unlimited use, and there are no automatic overage charges.

Extra recording or voice time is an optional one-off purchase on the website. It does not renew, is valid for 90 days from confirmed payment, can only be used while you have an active paid subscription, and is used after your monthly allowance. A cancelled or lapsed subscription pauses it without extending its expiry. These conditions do not limit your statutory rights.

Payment, renewal and plan changes

Stripe processes payments; Abalmon does not store full card details. Subscriptions renew for the same period until you cancel. We never charge for additional purchases without your authorisation.

You can cancel renewal at any time in Subscription on the website. You keep access until the end of the period already paid. Plan and billing-period changes take effect when the paid period ends, with the price and date shown before you confirm, and without automatic refunds, credits or proration. Cancelling renewal is not the same as deleting your account.

If we change prices, we will tell you in advance, before the renewal the change affects, so you can cancel. A price change never increases the price of a period you have already paid.

Right of withdrawal and consumer rights

If you are a consumer with a statutory right of withdrawal, you can withdraw from the contract within 14 calendar days of concluding it without giving a reason. To do so, send us a clear statement by email to hello@abalmon.com or through the contact form; you may use the model form below, but you do not have to. Cancelling renewal in Subscription is a different action and does not by itself exercise the right of withdrawal.

If you expressly asked for the service to start during the withdrawal period, you may have to pay an amount proportionate to the service provided up to your withdrawal, but only where the legal information and request requirements were met. Signing in, using the AI, starting a trial or accepting these Terms is not a waiver of the right of withdrawal.

When a refund is due, we make it without undue delay and within the legal deadline, using the same payment method unless you agree otherwise, and without charging you for it. Your legal remedies when the digital service does not conform to the contract — bringing it into conformity, a price reduction or termination — remain available. Extra-time conditions and account deletion do not affect these rights.

Your content

You keep ownership of the content you connect or create. Abalmon uses it to provide the service to you, as described in the Privacy Policy.

You allow Abalmon to process your content only as needed to provide the service, follow your legitimate instructions, protect the service and comply with the law, as described in the Privacy Policy and, where it applies, the Data Processing Agreement. This does not transfer ownership of your content, and it does not allow Abalmon to sell it or train general AI models with it on its own behalf.

AI outputs may not be unique and may not be protected by intellectual property rights. Abalmon's technology, brand and materials remain the property of their owners.

Suggestions you post can be seen by other users and used to improve the product, without any obligation to adopt an idea or pay for it. Do not post secrets, sensitive information or content you do not have rights to. To report unlawful content or ask for something to be removed, write to hello@abalmon.com.

Connected services and third parties

Follow the terms of the services you connect. A technical connection does not mean that the provider has approved or endorses Abalmon.

WhatsApp. Where available, the WhatsApp connection imports your conversations into Abalmon, where they are stored and can be processed with AI; inside Abalmon they are not end-to-end encrypted. The connection depends on an external service and does not imply any association with it or official approval by it. It may be changed, interrupted, restricted or suspended. You must have the necessary authorisations — including your organisation's, for work conversations — follow that service's terms and use the connection lawfully: no unauthorised, bulk or unsolicited messaging and no unlawful use. Keep your own copies of anything you need, independently of Abalmon. You are responsible for breaches attributable to you, to the extent the law allows. These conditions do not exclude the obligations or liability that Abalmon has under the law.

If you send information to ChatGPT, Claude or other applications through connected-app permissions, the API, webhooks or shared links, the copies they receive are also governed by your relationship with those recipients, and revoking access does not delete them. Check your organisation's authorisation and the recipient's plan before sharing work information.

Google Maps results

When you ask about places, the assistant can show a separate “Google Maps” block with results provided by Google, together with Google's links and attribution. Your use of that content is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

Acceptable use

Do not use Abalmon to break the law, to record people unlawfully, or to interfere with the service or other users.

In particular, do not bypass security controls, try to access other users' data, upload unlawful content or interfere with the service.

Availability, suspension and termination

We take reasonable measures for continuity and security, but interruptions and provider changes can happen. Changes to the service for consumers follow the applicable legal requirements; we will not remove essential paid features without the remedies the law provides.

We may limit or suspend functions for a material breach, a security risk, non-payment or a legal requirement. Any measure will be proportionate and, unless urgency or the law prevents it, we will tell you why and how to have it reviewed or put it right. A suspension is never used to prevent you from exercising your data rights.

You can end the service by deleting your account at any time. Deletion ends access and cancels any active subscription immediately, unlike cancelling renewal only. The fact that deletion does not trigger an automatic refund does not decide whether you are legally entitled to one.

Exporting and returning your data

Before leaving, use the session and memory downloads in Settings. For anything they do not include, such as original audio or attachments, ask us at hello@abalmon.com and we will help you obtain it. You do not need to buy a new subscription to exercise your legal rights. For business customers, the Data Processing Agreement covers the return and deletion of personal data.

Liability, complaints and applicable law

Each party is responsible for its obligations under the law and these Terms. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or the rights of individuals under data protection law. These Terms contain no mandatory arbitration and no class-action waiver.

You can send complaints to hello@abalmon.com. If you are a consumer, you keep the protection of the mandatory laws of the country where you habitually live and can bring proceedings in the courts the law makes available to you. Business customers may agree the applicable law and jurisdiction in a specific contract.

Changes to these Terms

We will tell you about material changes in advance, with the date they take effect, the reason and any right to terminate that applies. Changes that need your acceptance will be recorded expressly; continuing to use Abalmon is never treated as consent to new purposes for your data.